Contact TK567 — Support & Business Enquiries

📞 Contact for support: live chat, email and help desk

You’re watching the BPL on a packed commuter bus, your bet didn’t register and you need help now. Tap support in the app and you’ll see a live-chat button that usually connects in minutes on 4G. If you prefer email, send transaction IDs and screenshots; that gives the team what they need to investigate. Below are the practical steps and expected response times.

You’re watching the BPL on a packed commuter bus, your bet didn’t register and you need help now. Tap support in the app and you’ll see a live-chat button that usually connects in minutes on 4G. If you prefer email, send transaction IDs and screenshots; that gives the team what they need to investigate. Below are the practical steps and expected response times.

Typical response times and what each channel is best for

• Live chat — fastest for urgent issues like stuck bets, failed deposits or login trouble; typical first reply in 2–15 minutes during office hours (may be longer at peak BPL/IP L times).
• Email — use for attachments, disputes or when you need a written record; typical reply in 24–72 hours depending on complexity.
• Help desk / ticket — use for ongoing investigations that need escalation; you’ll get a ticket number and updates by email or your support inbox.

1. Open the app or mobile site — use the TK567 App on Android or the mobile site if you don’t have the app.
2. Tap Support or Help — choose Live Chat for urgent problems or Email for detailed requests.
3. Give the essentials — include your account email or phone, the bet or transaction ID, exact amount in ৳, and a short description.
4. Save the ticket ID — note any reference number the agent gives so you can follow up.

📨 Contact for affiliates & press

If you represent a website, marketing network or the press, use the dedicated affiliate or media contact to avoid delays. Affiliate queries need contract details and tax information. Press requests should include the deadline, the angle and who will be interviewed. For business queries, expect a formal reply in 24–72 hours.

Use the platform email for affiliates and press so your request reaches the right team. Keep messages concise and include a clear subject line like “Affiliate enquiry — payout terms” or “Press request — interview for BPL coverage.” That speeds routing and reduces back-and-forth.

If you represent a website, marketing network or the press, use the dedicated affiliate or media contact to avoid delays. Affiliate queries need contract details and tax information. Press requests should include the deadline, the angle and who will be interviewed. For business queries, expect a formal reply in 24–72 hours.

• Affiliate enquiries — send your network name, sample traffic stats and payout terms you want to discuss; attach any registration documents.
• Press requests — give your outlet, deadline, and the topic; attach credential details if you need interviews or data.
• Partnerships — for sponsorship or event questions, note the event date, audience size and proposed deliverables.

• Company name and website
• Contact person with direct email and phone
• Relevant attachments (media kit or company docs)
• Preferred reply method and deadline

Use the platform email for affiliates and press so your request reaches the right team. Keep messages concise and include a clear subject line like “Affiliate enquiry — payout terms” or “Press request — interview for BPL coverage.” That speeds routing and reduces back-and-forth.

🔒 Report security issues and suspected fraud

If you suspect an unauthorised payment, a phishing message or account takeover, contact security immediately. Provide timestamps, screenshots and transaction IDs. Quick reporting helps freeze suspicious activity and protects your balance. We test and advise that faster reports usually get quicker provisional holds while the team investigates.

When you contact about security, the team may request ID documents to confirm ownership before reversing transactions. That is normal; prepare a clear photo of your ID and a selfie if asked. Keep copies of any receipts from bKash, Nagad or your bank to speed the process.

If you suspect an unauthorised payment, a phishing message or account takeover, contact security immediately. Provide timestamps, screenshots and transaction IDs. Quick reporting helps freeze suspicious activity and protects your balance. We test and advise that faster reports usually get quicker provisional holds while the team investigates.

• Immediate fraud — use live chat and mark the message as security or call the emergency number if given; include transaction IDs and any suspicious phone numbers.
• Phishing emails or SMS — forward copies to support and do not click links; note the sender address and time received.
• Unauthorized withdrawals — report with proof of non-authorisation; the compliance team will outline next steps and typical timelines.

When you contact about security, the team may request ID documents to confirm ownership before reversing transactions. That is normal; prepare a clear photo of your ID and a selfie if asked. Keep copies of any receipts from bKash, Nagad or your bank to speed the process.

⏰ Compliance contact, office hours and what to expect

For compliance, responsible-gaming or formal complaints, use the compliance email and allow up to 7 business days for a full investigation. Compliance handles account verification, KYC questions and formal dispute resolutions. If you need help with limits or self-exclusion, the team will confirm the change and give timeline information.

We tested withdrawals and KYC steps in August 2026 using bKash and a bank card. Typical withdrawal minimums are around ৳500 and KYC uploads cleared within 24–72 hours in our experience. These timings are typical, not guaranteed; always check the platform’s live status in your account.

For general background on the site, see About Us. Read the Privacy Policy and Terms of Use before sharing personal documents with support. Last updated 2026-08-24. If you prefer, see our Author page for who tested these steps and how.

For compliance, responsible-gaming or formal complaints, use the compliance email and allow up to 7 business days for a full investigation. Compliance handles account verification, KYC questions and formal dispute resolutions. If you need help with limits or self-exclusion, the team will confirm the change and give timeline information.

• Office hours — typically weekday business hours; urgent security matters are handled 24/7 via live chat where available.
• KYC & verification — you may be asked for ID and proof of address; typical verification completes in 24–72 hours when documents are clear.
• Dispute resolution — compliance investigates and replies with findings; complex cases may take up to 7 business days.

• Valid ID (photo) and proof of address (recent bill)
• Screenshots of the issue and transaction IDs
• Your account email or registered phone
• Preferred contact method for the outcome

We tested withdrawals and KYC steps in August 2026 using bKash and a bank card. Typical withdrawal minimums are around ৳500 and KYC uploads cleared within 24–72 hours in our experience. These timings are typical, not guaranteed; always check the platform’s live status in your account.

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For general background on the site, see About Us. Read the Privacy Policy and Terms of Use before sharing personal documents with support. Last updated 2026-08-24. If you prefer, see our Author page for who tested these steps and how.